Frequent Questions
General Inquiries
Q:What defines 'Gold Standard' service?
Our gold standard involves a 12-step inspection process, eco-friendly premium detergents, and bespoke finishing for every garment, ensuring boutique-level care for your everyday wardrobe.
Q:Do you offer organic cleaning options?
Yes. We use hypoallergenic and biodegradable solvents that are tough on stains but gentle on luxury fibers and the environment.
Services & Care
Q:Can you handle delicate silk or couture items?
Absolutely. Our specialists are trained in handling high-end fabrics including silk, cashmere, and hand-beaded garments using specialized tension-free drying techniques.
Q:How do you treat stubborn stains?
We provide professional spot-treatment using fiber-specific agents before the main cleaning process begins. Please note the nature of the stain when scheduling your pickup.
Pickup & Timing
Q:What is your standard turnaround time?
Our standard premium service is 24-48 hours. We also offer an 'Express Gold' service for same-day delivery if picked up before 10:00 AM.
Q:Do I need to be home for pickup?
Not necessarily. Many of our clients utilize our secure concierge lockers or designated 'Safe-Drop' locations at their residences.
Billing & Membership
Q:Do you offer subscription plans?
Yes, our 'Royal Member' tiers offer weekly recurring pickups, priority scheduling, and a 15% discount on all specialized dry cleaning.
Q:When is my card charged?
Charges are processed only after the cleaning is completed and garments are ready for delivery, ensuring you only pay for the perfect result.
Still have questions?
Our concierge desk is available 24/7 for urgent garment care inquiries.